With learner content format preferences changing and new training material fulfillment options created by distributed printing networks, Dale Carnegie Training saw an opportunity to create value for its learners and franchisees while lowering operational costs. Partnering with SharedBook, they set out to achieve three goals:
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Why Client Experience Will Be Critical in 2019
Posted by
SharedBook Team | November 08, 2018
Over the last decade, consumer buying experience innovators like Amazon have begun to shape B2B buyer expectations. Many B2B businesses are beginning to leverage automation, AI, and an ever-growing volume of 3rd-party data to make every customer touchpoint personalized, timely, and positive.